Open Call for Customer Support Specialist

Are you a highly motivated and customer-oriented individual? Do you thrive on solving problems and providing exceptional service? We are excited to announce an opportunity to join our dynamic team as a Customer Support Specialist!

COMPANY OVERVIEW

dua.com is a dating app for ethnic-based relationships, known for its commitment to innovation, quality, and customer satisfaction. As a Customer Support Specialist, you’ll play a vital role in ensuring our customers have a seamless and positive experience.

KEY RESPONSIBILITIES

• Address customer inquiries and concerns promptly and professionally.
• Provide accurate information about our product to customers.
• Report technical issues and guide customers through solutions.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Proactively identify trends in customer inquiries and suggest improvements.
• Strive for continuous improvement in customer satisfaction and support processes.

QUALIFICATIONS

• Previous experience in customer support or a related role is preferred.
• Written and spoken Albanian and English. German and other languages are a plus.
• Strong communication skills, both written and verbal.
• Empathetic and patient approach when dealing with customers.
•  Problem-solving skills with the ability to think on your feet.
•  Ability to adapt to a fast-paced and evolving environment.

PERKS and BENEFITS:

• High salary.
• Stock in Dua AG (Switzerland).
• Gym membership.
• Health insurance.
• Big and beautiful office.
• Learning environment: 1h daily for your self-development.
• Opportunity for career growth within a thriving company.
• Collaborative and great work culture.