The Customer Support Specialist is responsible for answering written inquiries from internal and external parties. Improvement of customer relationships and proactive customer management is part of your daily job. The Customer Relations Specialist is at the frontline of customer satisfaction, adoption, and renewals.

Successful execution of the role will include a proactive approach to setting expectations, the ability to clearly understand the customer’s needs, and confidence-building communication to the customer. Additionally, the Customer Relations Specialist will be team-oriented with a willingness to assist in any team task as needed throughout the day, an effective multi-tasker, and have the ability to work at a fast pace with minimal errors.

Are you looking for a Job? Then keep looking… We have a mission instead.

REQUIREMENTS

  • You have one-plus years of experience.
  • Applying ‘sales through service’ techniques to ensure retention
  • Good communication skills
  • You’re fluent in English, German is a plus

RESPONSIBILITIES

  • Responding to queries/issues via chat or email
  • Keeping our community safe by verifying user profiles
  • Work directly with the Project Manager to manage any support tasks, as well as assistance with reporting
  • Applying ‘sales through service’ techniques to ensure retention
  • Deliver high-quality support to users, ensuring that user interactions and requests for support are met in an efficient and timely manner.

BENEFITS

  • Possibility to work from where ever you like, 100% remote
  • Well-funded and proven startup with larger ambitions, competitive salary
  • A dynamic and entrepreneurial team where pushing limits is everyday business

WHY DUA.COM?

  • We created dua.com because we saw a challenge that needed to be solved. Even though Albanians have made tremendous strides around the world, there was not a single platform that brought the amazing Albanian people together.
  • We are empowering Albanians by using our services to make new friends, find and create meaningful relationships, or extend their professional network.

Location: Remote
Start: As soon as possible.
Employment Type: Full-time Job

Sound like a fit? We can’t wait to hear from you.