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FAQ > I got a new phone number and can't log in anymore?

Last updated: September 20, 2021

I got a new phone number and can't log in anymore?

This thing can be fixed very easily!

Follow these instructions:

  • First, log in to your dua.com account
  • Once logged in go to Settings
  • Go to Account Settings
  • Then click Change Log in Information

*Keep in mind that in order for Change Log in Information to appear, you must have been verified once with the old number and have received badge 1 of the verification in dua. If you are logged in with Apple ID or Facebook this no alternative does not work for you.

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