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FAQ > I got a new phone number and can't log in anymore?

Last updated: March 15, 2022

I got a new phone number and can't log in anymore?

This can be fixed very easily. Read the instructions below:

  • First log in to your dua.com account
  • Once logged in go to Settings
  • Then go to Account Settings
  • Finally click Change Log in Information

* Keep in mind that in order for Change Log in Information to appear, you must have been verified earlier with the old number and have received badge 1 of the verification in dua. If you are logged in with an Apple ID or Facebook, this is not an option.

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