Spotted Migration Announcement - dua.com - EN - All Information needed

Spotted App Transition to dua.com

As part of our commitment to enhancing your journey, we are migrating Spotted to dua.com, our dynamic and feature-rich dating app. This migration will ensure a more seamless, secure, and enjoyable experience for you.

What You Need to Know:

  • The Spotted app is being merged with a new and improved platform called dua.com.
  • Many Spotted users have already started migrating to dua.com, creating a vibrant community where you can meet them.
  • All your interactions in Spotted, including chat history, winks, and personal messages, will be lost. 
  • To facilitate a smooth migration to dua.com and assist with moving your subscriptions (if applicable), your personal data and credentials will be securely managed for your benefit.
  • Your existing subscription on Spotted will be honored on dua.com.
  • To continue dating, simply select the option “Join dua”, download the app, and easily transition your profile to dua, retaining your profile information without the need to create a new one.
  • If you need help, our support team is ready to assist you at support.spotted.de.
  • Privacy and security remain a top priority at dua.com.

Embracing dua.com

Discover dua.com, our ethnic dating platform where you can connect with people of your ethnic background worldwide. It’s tailored for meaningful connections based on shared heritage and values.

We’ve already begun migrating Spotted users into dua.com, grouping them into communities based on their ethnic background, so you can find your peers and meet even more like-minded people. Download the app, register, and start making meaningful connections today.

Sign up on dua.com with Spotted

We’re excited to make your transition to dua.com as smooth as possible. There are two simple ways for Spotted users to join dua, both avoiding the need to create a new profile. If you decide to switch to dua, we’ll automatically transfer over your name, gender, profile picture, and any related account or phone number you’ve provided on Spotted.

Profile – Within your Spotted profile, look for the “Join dua” option. It’s designed to streamline your onboarding process and simplify your transition.

Community-Based Pop-up – While using Spotted, we ask you to provide your community information. After providing this information, a pop-up will appear, inviting you to transition to dua and onboard through this fast process. This ensures that you can seamlessly move to dua.com and start enjoying the enhanced features and connections it offers, all while retaining your Spotted account for a smooth transition.

Both of these methods make it easy for you to make the move to dua.com and start connecting with people who share your ethnic background worldwide.

Your Data

We understand that your personal data and interactions are important to you. Here’s how we are handling your data during the transition:

Personal Data

We want to clarify how your personal data and credentials will be handled during the transition. To facilitate a smooth migration to dua.com and assist with moving your subscriptions (if applicable), we will retain your personal data and credentials. This data will be securely managed for your benefit.

However, we also respect your right to data privacy and offer you the choice to request the deletion of your personal data and credentials at any time. If you decide that you no longer wish for us to retain this information, we will promptly proceed with the deletion process, ensuring your privacy is maintained.

To request the deletion of your personal data and credentials, please reach out to our support team at support.spotted.de. They will guide you through the process and address any questions you may have.

Authentication

Facebook Authentication – Data associated with Facebook authentication, including name, email, and profile picture, will not be transferred to dua.com. Users who previously used Facebook for authentication should create a new profile using their email on dua.com. Any locally stored Facebook-related data will be deleted upon transition.

Apple ID Authentication – Data linked to Apple ID authentication, such as name, email, and unique identifier, will not be migrated to dua.com. Users who previously used Apple ID for authentication should establish a new profile using their email on dua.com. Any locally stored Apple ID-related data will be deleted upon transition.

Phone Number Authentication – Data pertaining to phone number authentication, such as the phone number and verification code, will not be transferred to dua.com. Any locally stored phone number-related data will be deleted upon transition.

User Interactions

In our ongoing commitment to your privacy and data security, we have decided to securely retain all data from the Spotted app, encompassing chats, matches, and likes. However, we are currently exploring the feasibility of integrating these features into dua.com. This means there is a possibility that your chat history, matches, and likes from Spotted might be accessible on dua.com in the future, but we cannot guarantee this at the moment.

When you transition to dua.com, you will initially start with a new slate for interactions. We are working diligently to determine if and how we can migrate your previous chat history, matches, and likes from Spotted to dua.com. We appreciate your patience and understanding as we navigate this complex process. Our priority remains to handle your data with the utmost care for privacy and security.

If you have any questions or require further information regarding this, our support team is available at support.spotted.de to provide assistance.

Existing Subscriptions

Many of you have active subscriptions, and we want to provide clear guidance on how your existing subscriptions will be affected during the transition.

Moving Your Subscription to dua.com

Good news! You can easily move your existing subscription to dua.com and continue enjoying the benefits of a premium membership. To do so,

  • Provide Promo Codes to users with existing subscriptions
  • Provide manual subscription, available upon request via email 

Refunds for Unused Subscriptions

If you have an existing subscription with an unused portion, and you do not wish to use dua.com Premium services, we want to ensure you are fairly treated. We will be offering prorated refunds for any unused portion of your subscription.

For iOS Subscribers – If you subscribed through the Apple App Store, you can request a refund through the App Store’s support or follow their refund process. We recommend reaching out to Apple Support for detailed guidance on refund requests.

For Android Subscribers – If you wish to cancel your subscription, please fill out the form below and send it back to us.

Email: verwaltung@spotted.de

Hereby give notice that (n) I / We () withdraw from my / our () signed contract to purchase the following goods / service () / for the provision of the following goods / services () 

_________________________________________________________________________

Ordered on (*) / received on (*): ____________________________

Name / consumer (s): _____________________________

Order-ID (Android/iOS): _____________________________

Address of / consumer (s): ___________________________

_________________________ ____________________________

Signature / consumer (s) Place and date

We are committed to making this transition as smooth as possible for our valued subscribers. If you have any questions or need assistance with any aspect of your subscription during the transition, our support team is available to assist you at support.spotted.de.

Account Deletion

We understand that some users may choose not to continue with the transition to dua.com. If you wish to delete your account, we want to make the process as straightforward as possible. Here’s how you can do it: https://www.dua.com/spotted/#delete-account.

Your privacy is important to us. Rest assured that the data associated with your account will be deleted in accordance with our privacy policy. We appreciate the time you’ve spent on our platform and respect your decision to delete your account. Should you choose to return in the future, you are always welcome.

Need Assistance

If you encounter any issues or have questions during the migration process, our customer support team is here to assist you. You can reach out to them at support.spotted.de, or by sending us a message. 

We understand that change can be challenging, but we believe that dua.com will offer you a better dating experience with improved features, security, and a larger user base. We appreciate your understanding and continued support as we make this transition.

Thank you for being a valued member of our dating community. We look forward to seeing you on dua.com, where new and exciting connections await.